A.G.V.I.O.N Logo
A.G.V.I.O.N
Back to Home

Terms and Conditions

Last Updated: May 21, 2025

1. Introduction

Welcome to Agvion. These Terms and Conditions ("Terms") govern your access to and use of the Agvion platform ("Service"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

2. Definitions

  • "Agvion," "we," "us," or "our" refers to Agvion, the provider of the Service.
  • "User," "you," or "your" refers to the individual or entity using the Service.
  • "Service" refers to the Agvion platform, including all features, tools, and integrations.
  • "User Content" refers to any workflows, chatbot scripts, chat logs, or other materials you create or upload to the Service.

3. Service Description

Agvion provides an AI-powered chatbot and workflow automation platform designed to help businesses automate customer interactions on messaging platforms such as Facebook, Instagram, WhatsApp, and Telegram. Key features include:

  • A visual drag-and-drop editor for building chatbots and automating workflows.
  • Integration with multiple chat channels to centralize communication.
  • Secure, scalable backend architecture managing AI responses, user sessions, and data storage.
  • Role-based access control, notifications, audit logging, and live chat support.

4. Account Registration and Management

  • You must create an account to use the Service by providing accurate and complete information.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
  • Agvion reserves the right to suspend or terminate accounts for violations of these Terms.

5. User Obligations

You agree to:

  • Use the Service only for lawful purposes and in compliance with all applicable laws and regulations.
  • Not use the Service to send spam, unsolicited messages, or engage in fraudulent or deceptive practices.
  • Not upload malicious code or violate third-party rights.
  • Ensure your use of integrated messaging platforms complies with their respective terms and conditions.

6. Payment Terms

  • Subscription fees are billed in advance on a monthly or annual basis, as selected by you.
  • Payments are non-refundable except as required by law.
  • If payment is not received by the due date, Agvion may suspend your access to the Service.

7. Intellectual Property

  • Agvion retains all rights to the Service, including its software, trademarks, and documentation.
  • You retain ownership of your User Content but grant Agvion a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content solely for the purpose of providing and improving the Service.

8. Data Usage and Privacy

Your use of the Service is subject to our Privacy Policy, which details how we collect, use, and protect your data.

9. Third-Party Integrations

  • The Service integrates with third-party messaging platforms (e.g., Facebook, Instagram, WhatsApp, Telegram).
  • You are responsible for complying with the terms and conditions of those platforms.
  • Agvion is not liable for any issues arising from your use of third-party services.

10. Security and Compliance

  • Agvion implements industry-standard security measures, including encryption and access controls, to protect your data.
  • We comply with applicable data protection laws, including GDPR and CCPA.
  • If you are a data controller under GDPR, a Data Processing Agreement (DPA) is available upon request.

11. AI-Powered Features

  • The Service uses artificial intelligence to generate responses and automate workflows.
  • While we strive for accuracy, we do not guarantee the correctness or appropriateness of AI-generated content.
  • You are responsible for reviewing and approving any automated actions or responses.

12. Disclaimers and Limitation of Liability

  • The Service is provided "as is" without warranties of any kind.
  • Agvion's liability is limited to the maximum extent permitted by law.
  • We are not liable for any indirect, incidental, or consequential damages.

13. Indemnification

You agree to indemnify and hold Agvion harmless from any claims, damages, or losses arising from your use of the Service or violation of these Terms.

14. Dispute Resolution

Any disputes arising from these Terms shall be resolved through binding arbitration in San Francisco, United States, in accordance with the rules of the American Arbitration Association.

15. Modifications to the Terms

  • We may update these Terms from time to time.
  • We will notify you of changes by posting the updated Terms on our website and, for significant changes, via email.
  • Your continued use of the Service constitutes acceptance of the updated Terms.

16. Contact Us

For questions or concerns, please contact us at legal@agvion.com.