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Privacy Policy

Last Updated: May 21, 2025

1. Introduction

At Agvion, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Service.

2. Information We Collect

We collect the following types of information:

  • Account Information: Name, email address, company name, and billing details.
  • Chat and Workflow Data: Chat logs, interaction data, and workflow configurations.
  • Usage Data: Information about how you use the Service, such as features accessed and time spent.
  • Third-Party Platform Data: Data from integrated messaging platforms (e.g., Facebook, Instagram), with your authorization.

3. How We Collect Information

We collect information:

  • Directly from you when you create an account or use the Service.
  • Automatically through cookies and similar technologies.
  • From third-party messaging platforms, with your consent.

4. Use of Information

We use your information to:

  • Provide, maintain, and improve the Service.
  • Personalize your experience and communicate with you.
  • Analyze usage patterns and performance.
  • Comply with legal obligations.

5. Data Storage and Security

  • Your data is stored on secure servers with encryption and role-based access controls.
  • We retain data only as long as necessary for the purposes described in this Policy (e.g., chat logs are retained for 12 months for quality assurance).
  • Audit logs are maintained for security and compliance purposes and are accessible only to authorized personnel.

6. Sharing of Information

We share your information with:

  • Integrated messaging platforms, as necessary to provide the Service.
  • Service providers (e.g., hosting, analytics) under strict confidentiality agreements.
  • Legal authorities, if required by law.

We do not sell your personal information to third parties.

7. Your Rights and Choices

  • You have the right to access, correct, delete, or port your data.
  • To exercise these rights, contact us at privacy@agvion.com.
  • Under GDPR, you may also have additional rights, such as the right to object to processing.
  • California residents have specific rights under CCPA, including the right to opt-out of data sales (note: we do not sell your data).

8. Cookies and Tracking Technologies

  • We use essential cookies for the operation of the Service and non-essential cookies for analytics.
  • You can manage your cookie preferences through your browser settings or our cookie consent tool.

9. Compliance with Laws

  • We comply with GDPR, CCPA, and other applicable data protection laws.
  • For inquiries related to data protection, contact our Data Protection Officer at dpo@agvion.com.

10. International Data Transfers

  • Your data may be transferred to and processed in countries outside your jurisdiction.
  • We ensure that such transfers comply with applicable laws, using mechanisms like Standard Contractual Clauses.

11. AI Training

  • We may use aggregated and anonymized data to train and improve our AI models.
  • This data does not identify individual users.

12. Changes to This Policy

  • We may update this Policy from time to time.
  • We will notify you of significant changes via email or through the Service.

13. Contact Us

For questions or concerns, please contact us at privacy@agvion.com.